Hi, I'm Casey đź‘‹
Support Engineer and aspiring Software Engineer. I love building things and helping people.
CM

About

I'm a Senior Technical Support Engineer at Salesforce transitioning to software engineering. With expertise in API integrations & development, TypeScript, Java, and web development, I solve complex problems for global clients. My journey spans from 3D mobile apps to fullstack web development. Explore my projects to see how I'm applying these skills to create innovative software solutions!

Work Experience

S

Salesforce, Marketing Cloud Intelligence

Oct 2021 - Current
Senior Technical Support Engineer
As a Senior Technical Support Engineer, I have extensive experience in providing technical support to clients across the globe. I am responsible for responding to customer inquiries and troubleshooting technical issues in a timely and efficient manner. With this, I utilize Python and Postman to interact with APIs for bulk processes. I also worked closely with the development team to identify and resolve technical problems including critical incidents.
S

Salesforce, Marketing Cloud Intelligence

January 2020 - Oct 2021
Technical Support Engineer
Working at Salesforce for Marketing Cloud Intelligence has allowed me to work in a fast-paced customer support environment where I troubleshoot and solve technical questions of a multitude of clients. This position has taught me a range of skills from working hands-on with clients achieving their desired results to troubleshooting technical API discrepancies and programming custom solutions.
I

Indiana State University

August 2017 - December 2019
VR Research & Development Engineer
Indiana State University was able to allow me to research virtual reality and how it could be implemented in the classroom. I spearheaded the developed of a 3D mobile application called IT3D. This application was implemented into the following semester's curriculum for the information technology degree path.
I

Indiana State University

August 2019 - December 2019
Frontend Engineer
During my time working in the College of Technology’s Office of the Dean, I have developed my skills in HTML and CSS. Through the creating, updating, and maintaining of the College of Technology's website, I gained knowledge, not only in these skills but also in how to communicate technical language to the average user.

Education

I

Indiana State University

2016 - 2019
Bachelor's Degree of Information Technology & Minor in Computer Science

Skills

React
Next.js
Typescript
Nest.js
Node.js
Python
Postgres
MySQL
Firebase
Redis
Docker
Kubernetes
Java
Spring Boot
PHP
C
C#
C++
Bash
My Projects

Check out my latest work

I've worked on a variety of projects, from simple websites to complex web applications. Here are a few of my favorites.

Chillwave

Chillwave

A scalable video platform using TensorFlow for content safety. Features queued processing, multi-resolution transcoding, and interactive elements.

Nest JS
FFmpeg
TensorFlow
Next JS
Tailwind
GUS & OrgCS Toolset

GUS & OrgCS Toolset

An internal support tool designed to allow for storing and inserting frequently used messages. Deloyed to the internal Chrome Extension store and used by 68% of support engineers.

Chrome Extension
JavaScript
Bootstrap
Expense Tracker

Expense Tracker

Expense Tracker is my first Spring Boot project, featuring user registration, expense management, categorization, and statistics. It uses a 3-tier architecture, Docker, and MySQL.

Spring Boot
Java
Postgres
Bootstrap
HTML
API Research & Development

API Research & Development

A Firebase web app using HTML, JS, CSS & Bootstrap. Integrates Facebook Graph API for Instagram analytics, features user auth, and data visualization dashboard.

Facebook Graph API
Firebase
No-SQL
Bootstrap
Contact

Get in Touch

Want to chat? Let's connect and shoot me a dm on LinkedIn and I'll respond whenever I can!

LinkedIn